In Serbia, the Protector of Citizens (Ombudsperson) has broadened access to justice by establishing local offices in three municipalities with a high proportion of ethnic Albanians.

In multi-ethnic societies with a history of conflict, ombuds institutions play a key role in facilitating access to justice, particularly for ethnic minorities. In doing so, they help build trust in public institutions and facilitate people-centered justice, thereby contributing to several SDG 16 targets, most notably 16.3 on the rule of law and access to justice.