This Working Paper presents the conclusions of a joint task force which had convened to discuss amending the Palestinian Council of Ministers’ Regulation on Complaints No. 6 of 2009. It aims to raise Palestinian decision-makers’ awareness on the importance of improving the existing complaint handling mechanisms of the executive authorities and to provide concrete recommendations for legal reform. While DCAF focuses on complaints handling in relation to complaints against the behaviour of police and security forces, enhancing the overall complaints handling system will also benefit other parts of the public administration and thus the wider Palestinian population.