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International References for the Establishment of Ombuds Institutions - Compilation of Reference Texts


Intissar Abu Khalaf, Roland Friedrich, Nayef Jarrad, Regula Kaufmann, Jonas Loetscher, Arnold Luethold, Nicolas Masson, Nezam Salahat


This reader offers a broad collection of national legislation for ombuds institutions operating in several democratic countries. Its purpose is to provide practitioners in charge of reviewing and reforming ombuds and complaints handling systems with an overview of existing laws enacted by democratic countries worldwide.