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Hosting and Maintenance of 4 ‘Marsad’ websites Reference number: MSD-10/19

 

 

 

 

 

 

 

CALL FOR OFFERS

 

by

DCAF

as the Client

 

related to the

Hosting and Maintenance of 4 ‘Marsad’ websites

Reference number: MSD-10/19

Topic

Details

Requested services

Hosting, security management and maintenance of 4 ‘Marsad’ websites (Marsad Tunisia, Marsad Egypt, Marsad Libya, and Marsad Palestine) run by DCAF’s Operations Middle East and North Africa (MENA) Division. The websites are media observatories of which the content is provided by DCAF.

Contracting organisation

Geneva Centre for Security Sector Governance - DCAF www.dcaf.ch

Deadline for submission of tenders

Thursday, 31 October 2019

Expected start of contract

Friday, 15 November 2019

 

 

  1. Introduction to DCAF

Initiated by Switzerland, the Geneva Centre for Security Sector Governance – DCAF is an international organisation dedicated to promoting good governance of the justice and security sector. It promotes the development of efficient security forces that are properly controlled and overseen by executive and legislative authorities and fully accountable to citizens and their elected leaders.

In support of its long-term assistance programme to MENA justice and security sector reform, DCAF maintains two offices in Tunis, an office in Ramallah, Palestine, and an office in Beirut, Lebanon. DCAF provides its partners with comparative and policy advice and research, promotes inclusive approaches and processes to SSR and offers various capacity building programmes.

  1. Project overview

To address existing information gaps and wrong perceptions related to the security and justice sectors in the MENA region, DCAF has for several years been running four websites under the name of “Marsad” (Arabic: “Observatory”). These sites provide daily and extensive information about the security and justice sectors and their main actors in Egypt (Marsad Egypt https://marsad-egypt.info/ ), Libya (Marsad Libya https://www.marsad.ly/ ), the Palestinian Territories (Marsad Palestine https://www.marsad.ps/  ) and Tunisia (Marsad Tunisia https://www.observatoire-securite.tn/  ). Based on the number of visits to these sites, as well as informal feedback received from users, these observatories may be considered hugely popular. The various observatories all fulfil the function of providing extensive information about security sector reform and governance in each of the four countries to a wide audience, by providing a wide variety of brief publications of many different aspects of SSR.

DCAF is now in the process of renewing the provision of hosting and securing these 4 websites, as well as of providing maintenance necessary services. DCAF’s own staff is in charge of selecting, uploading and updating all the material that is published in the 4 websites. Therefore, DCAF is launching this process to select an IT service provider for the required services highlighted here.

As part of the selection process, DCAF asks the applicants to submit offers for hosting, maintenance, and security management for a minimum duration of 1 year.

  1. Selection criteria and required qualifications

In its proposal, the bidder is to indicate fulfilment of the following selection criteria. The Contractor must display sufficient experience in successfully maintaining platforms of comparable dimensions to ensure continuity and quality of the service. The proposal must contain a detailed budget calculation, listing the estimated price of each component and/or service to be provided, with full details of units and unit costs.

The Contractor will be selected based on:

  • Demonstrated expertise and experience of a sufficient number of staff: The proposal shall mention reference projects and outline the number and qualification of the project team.
  • Proposed hosting solutions and their efficiency/sustainability:
  • Proposed Security management and its reliability
  • System Specifications: A complete system specifications to emphasize all key features of the proposed solution

 

The Tenderer shall appoint a support team who:

  • Is proficient in Wordpress website development, with at least 2-year track record of working with Wordpress.
  • Responds promptly to requests;
  • Is fluent in English and French, with excellent communication and writing skills. Arabic is an asset.
  • Takes initiative and is proactive in finding solutions to existing problems.
  1. Tasks

The contract will be focused especially on the following tasks and scope of work expected from the service provider:

Selection process:

  1. Companies will present their proposal, including a technical solutions proposal offering suggestions with an overview of associated costs that would respond to that proposal.

 

Maintenance and security management:

  1. Maintain the websites’ Content Management and Authorization Systems (CMSs) as well as ensure the compatibility of modules and plug-ins, and the websites’ compatibility with system and browser updates.
  2. Guarantee 24/7 websites and server monitoring.
  3. Maintenance of hosting server and related services for all websites. This includes: performance tuning, security updates, site tuning and caching, server hardening, server tuning, tuning and maintenance of firewall, offsite backups of the websites, security and antispam solutions.

 

Technical support:

  1. Technical support: fixing errors and issues related to the websites’ application software, its modules, and plug-ins.
  2. Provide documentation and support for functionality and administration of the websites and hosting.
  3. Ensure a service-level agreement with the third-party company contracted for the hosting solution that ensures servers’ optimal operation (such as Mailchimp for newsletter management).
  4. Provide support for the integration of the Marsad websites with their social media platforms (Facebook and Twitter), and troubleshoot any connection issues.
  5. Design and fine-tune Wordpress plugins to maintain the functioning of the Marsad websites, and to accommodate future developments of the project.
  6. Risk management methodology: The contractor shall maintain high transparency towards DCAF of potential threats to the project plan, and inform DCAF of any risks whether procedural or technical, along with a mitigation plan for each risk.
  7. Ensure adequate timelines for addressing issues: one week for normal issues, 24 hours for major issues, and 8 hours for critical issues.
  8. Provide a hosting solution and support for emails associated with the aforementioned websites.
  9. Maintain a local copy of the websites that is used for testing purposes, in order to minimize effects of technical testing on live websites.
  10. Provide a medium to report and resolve technical issues (such as a private Github repository).
  11. Provide support in integrating Google Analytics tools to track usage of the websites.

 

  1. Timeframe and procedures

Companies are asked to submit a full tender referencing the items above and specifically outlining fulfilment of the criteria, tasks and deliverables set out in sections III-IV by 31 October 2019. Please include a draft work plan, and a budget calculation with a summary of costs per component and unit.

Contracts for provision of services will be signed with a 3 month trial period from the date of signature.

The following timeline applies to this procedure:

  1.  

Call for offers officially announced

1 October

  1.  

Deadline for receiving offers

31 October

  1.  

Final selection of company

8 November

  1.  

Project start (upon signature of the contract)

15 November

  1. Modalities

The payment modalities will be outlined in the contract to be signed by DCAF and the selected company. The contract is subject to DCAF’s terms of business, especially its commitment to non-corruption, transparency and accountability. Payment shall be made based on:

  • The number of ‘maintenance’ hours needed to fulfil the mandate for a determined period of time (monthly, quarterly, annually);
  • A fixed amount for websites’ transfer;
  • A fixed amount for hosting management for a determined period of time (monthly, quarterly, annually);
  • A fixed amount for security management for a determined period of time (monthly, quarterly, annually);
  1. Submission of offers

Kindly submit your offers in English by email at the latest by 31 October 2019, and additionally by hard copy at the latest by 31 October 2019.

The final decision will be announced on 8 November 2019.

The offers must be submitted twofold. DCAF will not review tenders received only per email or only per hard copy:

  1. Per e-mail until 31 October, containing two separate files (a) the technical offer, (b) the financial offer. The email’s subject should reference the tender (MSD-03/19). The message should include the note “Attachments not to be opened before 8 March 2019”. Emails should be sent to DCAF’s Point of Contact, Andrea Cellino (see below).
  2. Per hard copy until 31 October, in one cover envelope containing two separate and sealed envelopes, one envelope containing the (a) technical offer; and another containing (b) the financial offer. Both envelopes must be clearly labelled as such and should carry the note “Not to be opened before 8 March 2019”. The envelope shall be sent to the address indicated below (see below).

Please note that bidders can contact the DCAF Point of Contact (below) until 4 March 2019 in the event of questions on the content and specificities of the bid.

 

DCAF Point of Contact:

For email:

Name:                      Roberta Maggi

Phone:                     +41227309429

E-mail:                      r.maggi@dcaf.ch    

CC:                             Andrea Cellino

                                    a.cellino@dcaf.ch   

For mail/hard copy:

Geneva Centre for Security Sector Governance - DCAF

MENA Division      

Attention of:          Ms Roberta Maggi

                                    Chemin Eugène-Rigot 2E

                                    1202 - Geneva, Switzerland

                                    Phone: +41227309400     

 

The tender must include:

  • a short presentation of the company and an organigram of its structure;
  • a summary of your proposed hosting solution and development methodology;
  • suggestions and recommendation on suitable features of the proposed solution;
  • software and hardware architecture;
  • a list of similar successful past projects outlining the company’s track record;
  • a summary of the team that will be working on the project as well as its professional experience in the form of CVs;
  • the technical offer, with detailed replies especially to sections III-IV-V of this call for tenders;
  • the financial offer, detailing prices per component and units, as well as any additional charges and/or deductions;
  • Declaration/letter signed by the Director/CEO of the tenderer confirming the absence of open criminal proceedings and absence of a final judgment for criminal offences;
  • Proof of legal registration;
  • Relevant statements from tax authorities (proof that tenderer is registered for declaration and payment of value added tax or similar sales tax, in accordance with national legislation, proof that the tenderer has declared relevant taxes, including those for staff and employee contributions);
  • Declaration/letter signed by the Director/CEO of the tenderer confirming that tenderer is solvent and not subject to insolvency or bankruptcy proceedings.